Returns policy

Refunds and exchanges

Items purchased through our web site may be returned for a refund or exchange within 30 days of purchase, provided the conditions below are met.

Refunds
Due to the personal nature of our products, we can only provide a refund if the item is unopened, unused and in the original packaging. 
Please note that gift vouchers are non-refundable.

Exchanges
We will always replace items if they are defective or damaged.  Please do not send your purchase back to the manufacturer.

Shipping
Shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer.

Return an item

Should you wish to return an item for an exchange or refund, please email nicoleweir@bigpond.com or phone 0438 559 644 and we will be happy to assist you.